Returns & Refund Policy

Returns & Refunds Policy

We want you to feel confident when shopping at ToolLife. If something is wrong with your order, we are here to help.

Order Issues & Damaged Items

Please inspect your order when it arrives.

your item arrives damaged
you receive the wrong product
your product is defective or not working properly

We will request photos or a short video so we can review the issue and provide the best solution (replacement, reshipment, or refund depending on the case).

Change of Mind / Wrong Item Ordered

Because our products are processed and shipped quickly, we do not accept returns for change of mind or if the wrong item was ordered.

Please make sure to review product details carefully before placing your order.

Cancellations

Orders can only be canceled within 12 hours of purchase, as long as the order has not been processed or shipped.

Once an order is in processing or dispatched, it can no longer be canceled.

Non-Returnable Items

For safety and logistics reasons, the following cannot be returned:

power tools and electrical items that have been used
products without original packaging
items damaged due to misuse
clearance or promotional items

Lost or Never-Arrived Orders

If your order has not arrived within the expected delivery window:

Contact us with your order number
We will check tracking and contact the carrier
If the carrier confirms the package is lost, we will offer a replacement or refund

Packages marked as “delivered” by the carrier are not eligible for automatic refunds, but we will still investigate and try to help.

Returns Process (if approved)

If a return is approved:

we will provide return instructions
items must be returned in original condition
the customer is responsible for return shipping unless the product was defective or our error

Refunds are issued to the original payment method once the returned item is inspected and confirmed.